bd337 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how bd337 ("bd337", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "Player") who register for or use the bd337 online betting and gaming platform at https://bd337.io ("Platform"). This Policy should be read together with our Terms & Conditions. By creating an account or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must not use the Platform.

1. Introduction

1.1 bd337 takes your privacy seriously. We are committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all data we collect about you in connection with your use of the bd337 Platform, including via our website, account dashboard, customer support channels, and payment processing systems.

1.2 This Policy applies to players accessing bd337 from Bangladesh and covers all products available on the Platform, including sports betting, live casino games, slot titles, and fishing arcade games.

1.3 Capitalised terms used in this Policy and not defined herein carry the meaning given to them in the bd337 Terms & Conditions.

2. Data Controller

2.1 bd337 is the data controller in respect of personal data collected and processed through the Platform. As data controller, bd337 determines the purposes and means by which your personal data is processed.

2.2 If you have any questions about how bd337 handles your personal data, or if you wish to exercise any of the rights described in Section 11, you may contact our data privacy team at [email protected]. Please mark the subject line of your email "Privacy Request" to ensure it is directed to the correct team.

3. Personal Data We Collect

3.1 bd337 collects the following categories of personal data from and about you:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID or passport number	Account registration, KYC verification, age verification
Contact Data	Mobile number, email address, city/district (e.g., Dhaka, Chittagong, Sylhet)	Account communications, support, fraud alerts
Financial Data	bKash/Nagad/Rocket account numbers, Visa/Mastercard details (masked), transaction history	Deposits, withdrawals, AML compliance
Technical Data	IP address, device type, browser type, operating system, session tokens	Platform security, fraud detection, service optimisation
Usage Data	Pages visited, games played, bets placed, time spent on Platform	Personalisation, responsible gaming monitoring, analytics
Communications Data	Live chat transcripts, email correspondence, support ticket history	Dispute resolution, quality assurance, compliance records
KYC Documents	Copies of national ID, selfie photographs, proof of address documents	Identity verification, AML obligations, regulatory compliance

3.2 bd337 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily disclosed by a Player in the context of a responsible gaming request (e.g., a self-exclusion request citing problem gambling). Such data is handled with additional care and used solely for the purpose for which it was provided.

4. How We Collect Your Data

4.1 Directly from you. We collect data you provide when you register an account, complete KYC verification, make deposits or withdrawals, place bets, contact our support team, or otherwise interact with the bd337 Platform.

4.2 Automatically. When you access the bd337 Platform, we automatically collect technical and usage data through cookies, web server logs, and similar technologies. See Section 8 (Cookies & Tracking) for further detail.

4.3 From third parties. We may receive personal data about you from the following third-party sources:

• Payment service providers (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to confirm the outcome of deposit and withdrawal transactions;
• Identity verification service providers — to cross-reference the documents you submit during KYC verification;
• Fraud prevention and anti-money laundering screening services — to identify and manage financial crime risk;
• Game content providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — to relay game session data relevant to your account balance and transaction history.

5. How We Use Your Personal Data

5.1 bd337 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and managing your bd337 account, including verifying your identity and age (21+), processing your registration, and providing access to Platform features;
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, reconciling your account balance, and maintaining accurate financial records;
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance via live chat and email;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct as defined in our Terms & Conditions;
• Regulatory compliance: Meeting our anti-money laundering (AML), know-your-customer (KYC), and other legal and regulatory obligations;
• Responsible gaming: Monitoring betting patterns for signs of problem gambling, administering self-exclusion and deposit limit requests, and communicating with Players who may require responsible gaming support;
• Service improvement: Analysing usage patterns in aggregated and anonymised form to improve Platform features, performance, and user experience;
• Communications: Sending you account-related notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have consented, promotional communications about bd337 offers and updates.

5.2 bd337 does not use your personal data for automated individual decision-making that produces significant legal effects, except where such processing is necessary for fraud prevention or AML compliance, in which case you have the right to request human review of any such decision.

6. Legal Basis for Processing

6.1 bd337 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to perform the contract between you and bd337, including account creation, payment processing, and service delivery;
• Legal obligation: Processing necessary to comply with applicable legal and regulatory requirements, including KYC, AML, and record-keeping obligations;
• Legitimate interests: Processing carried out in pursuit of bd337's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Where we rely on your consent as the legal basis for processing (e.g., sending you marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Sharing Your Personal Data

7.1 bd337 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following limited circumstances and only to the extent necessary for the relevant purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their respective processing partners, to facilitate deposits and withdrawals;
• KYC and identity verification providers: Third-party verification services used to confirm the authenticity of documents you submit during account verification;
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other platform content partners, to the extent necessary to deliver game sessions linked to your account;
• Fraud and AML screening services: Specialist third-party providers who assist bd337 in identifying and managing financial crime risk;
• IT infrastructure and hosting providers: Cloud hosting and data centre providers who store Platform data on our behalf under strict data processing agreements;
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, bd337 may disclose your personal data to law enforcement, financial intelligence units, or other competent authorities.

7.2 All third parties with whom bd337 shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with bd337's instructions and applicable law.

7.3 bd337 does not transfer your personal data outside of its operational jurisdictions except where strictly necessary to deliver the services described in this Policy, and where appropriate safeguards are in place.

8. Cookies & Tracking Technologies

8.1 bd337 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies enable bd337 to recognise your device, remember your preferences, and understand how the Platform is used.

8.2 bd337 uses the following types of cookies:

• Essential cookies: Strictly necessary for the Platform to function. These cookies enable core features such as login session management, account security, and navigation. They cannot be disabled without materially impairing Platform functionality;
• Analytical cookies: Used to collect aggregated, anonymised data about how Players navigate and use the Platform, helping bd337 identify areas for improvement. No individual Player is identified through analytical data;
• Functional cookies: Used to remember your preferences and settings (e.g., language, display preferences) to provide a more personalised experience on return visits.

8.3 bd337 does not use third-party advertising cookies, retargeting cookies, or cross-site tracking technologies. No data collected via cookies on the bd337 Platform is shared with advertising networks.

8.4 You may manage or disable cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the Platform, including the ability to log in and access your account.

9. Data Security

9.1 bd337 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bd337 Platform;
• Encrypted storage of sensitive personal data and financial information at rest;
• Role-based access controls limiting access to personal data to authorised personnel who require it to perform their functions;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Secure password hashing protocols — bd337 does not store your password in plain text.

9.2 Despite bd337's security measures, no data transmission over the internet or electronic storage system is completely secure. If you become aware of any actual or suspected security breach affecting your bd337 account, you must notify us immediately at [email protected].

9.3 In the event of a personal data breach that is likely to result in a risk to your rights and interests, bd337 will notify affected Players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

10. Data Retention

10.1 bd337 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Policy, or as required by applicable legal, regulatory, or contractual obligations.

10.2 In practice, this means:

• Active account data is retained for the duration of your bd337 account and for a period of at least five (5) years following account closure, to meet AML record-keeping requirements;
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years from the date of each transaction;
• KYC and identity verification documents are retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later;
• Customer support communications are retained for a period of three (3) years from the date of the interaction;
• Technical and usage data is typically retained in aggregated or anonymised form for up to twenty-four (24) months.

10.3 When personal data is no longer required and no legal obligation requires its continued retention, bd337 will securely delete or anonymise the data in a manner that prevents its reconstruction.

11. Your Data Rights

11.1 As a Player whose personal data is processed by bd337, you hold the following rights in respect of your personal data:

• Right of access: You have the right to request a copy of the personal data bd337 holds about you, along with information about how it is used;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected;
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to bd337's legal and regulatory data retention obligations, and cannot be exercised where retention is required by law;
• Right to object: Where bd337 processes your data on the basis of legitimate interests, you have the right to object to that processing. bd337 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your rights;
• Right to restrict processing: In certain circumstances, you may request that bd337 restrict the processing of your personal data while a dispute regarding its accuracy or lawfulness is resolved;
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of the above rights, please contact bd337's privacy team by email at [email protected] with the subject line "Privacy Request". bd337 will respond to all verified requests within a reasonable period and in any event within thirty (30) calendar days of receipt.

11.3 bd337 reserves the right to request proof of identity before processing any data rights request, in order to protect your personal data from unauthorised disclosure.

12. Minors

12.1 The bd337 Platform is strictly for individuals aged 21 years and above. bd337 does not knowingly collect or process personal data relating to persons under the age of 21. If bd337 becomes aware that personal data has been collected from an individual under 21, we will immediately delete that data and close the associated account.

12.2 If you believe that a minor has registered on the bd337 Platform or that we may hold personal data relating to a person under 21, please contact us immediately at [email protected].

13. Third-Party Links

13.1 The bd337 Platform may contain references to game providers, payment services, or other third-party entities. bd337 is not responsible for the privacy practices of any third party and does not control how those parties collect or use personal data. We encourage you to review the privacy policies of any third-party services you interact with independently of the bd337 Platform.

14. Changes to This Policy

14.1 bd337 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, bd337 will notify Players via email or a notice displayed prominently on the Platform prior to the changes taking effect. The revised Policy will carry an updated "Last Updated" date at the top of this page.

14.2 Your continued use of the bd337 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you should cease using the Platform and may request account closure in accordance with the bd337 Terms & Conditions.

15. Contact Us

15.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bd337 handles your personal data, please contact us through any of the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" or "Privacy Complaint"
• Live Chat: Available 24/7 inside your bd337 account dashboard
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)

15.2 bd337 aims to acknowledge all privacy-related enquiries within 24 hours and to resolve substantive complaints within 30 calendar days. All communications are handled in English during Bangladesh Standard Time (BST, UTC+6) business hours, with live chat support available around the clock.

15.3 For questions about responsible gaming, self-exclusion, or deposit limits, please also see our Responsible Gaming page. For general platform questions, visit our FAQ page.